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OUR BILLING & WARRANTY POLICIES

Created By Falls Technology Group, LLC - Updated 05/19/2020

Note: This policy has been specifically designed for readability and friendliness to the user. If you have any questions about our policy, or suggestions on how to make it even easier to understand, please contact us. We welcome all feedback designed to improve our user experience.

OUR BILLING PROCESS

  • Step 1: Approve & Post

    First, we approve and post charges to your account. This allows us to make final adjustments, perform final documentation steps, and verify quality assurance requirements are met.

  • Step 2: Quality Checks

    Second, we run final invoice total checks and generate invoices. This two step process helps us guarantee quality assurance with our billing process.

  • Step 3: Sending of Invoices

    Third, once this process has been completed, an email will be sent to you with a list of all outstanding invoices to your email address including a link for payment. If you have auto pay, your payment will draft automatically on your due date.

MONTHLY
BILLING DATES

Outstanding charges are billed three times a month on these days:

5th | 15th | 25th

Finance charges are billed once a month on the:

15th

OUR BILLING TERMS

You have a right to know when we are going to bill you, and why. Below is a summary of how we do business, when we bill, and why you might receive a bill from us.

We define billable work as any form of work where we are taking consultative or technical action with you or your device. This can come in the form of consultation, physical services, or subscription services.

  • Bill Delivery

    Bills will be sent via email and can be paid securely online. We encourage ALL of our clients to participate in our online billing platform as there are many security risks involved with in-person or physical-mail methods of payment.

  • Billing Terms

    All residential work is billed as DUE IMMEDIATELY. Business work, depending on your contract, will be due 15-30 days from your initial billing date. We generate bills for all outstanding charges on the 5th, the 15th, and the 25th of each month.

  • Automatic Payments

    All service plans are billed on automatic payments with a retained card or account. Services not associated with these contracts will not be automatically billed, and manual authorization is required for these transactions.

  • Fees & Delinquency

    For any past due accounts, we will assess finance charges on the 15th of each month for any past due balances. Accounts greater than 60 DAYS PAST DUE will be automatically reviewed for collection action. Clients will be responsible for any costs incurred while collecting on past due balances. We reserve the right to suspend any and all services due to account delinquency.

WARRANTIES & GUARANTEES

We do our best to ensure a quality guarantee on all of our products. If we sell it, we stand by it. Below, we've listed all of the various different service guarantees that we offer for you and for your business.

  • Workstations and Servers

    For workstations, and servers, we offer a FIVE YEAR WARRANTY parts only warranty on the device. We are confident in our vendors, and install only enterprise-level equipment to ensure the longest life possible, and the lowest cost of ownership.

  • Laptops

    For laptops, we offer a THREE YEAR WARRANTY parts only warranty on the device. Our mobile devices are built to be tough to withstand the mobility of a mobile workforce and are built to provide peak performance with a low footprint.

  • Labor Services

    We do not offer any warranty for our labor services or technical support services. These services fall under the scope of a Service Level Agreement (SLA) if you have a contract with our company.

  • Software as a Service (SaaS)

    We do not offer any standard warranty outside of any included manufacturer warranties for any Software as a Service (SaaS) products. Associated technical support will be specified in your contract.

  • Hardware as a Service (HaaS)

    We provide a LIFETIME WARRANTY for our Hardware as a Service (HaaS) program. We will replace any malfunctioning device in a time frame properly corresponding to the severity of the malfunction.