OUR BILLING PROCESS
Step 1: Approve & Post
First, we approve and post charges to your account. This allows us to make final adjustments, perform final documentation steps, and verify quality assurance requirements are met.
Step 2: Quality Checks
Second, we run final invoice total checks and generate invoices. This two step process helps us guarantee quality assurance with our billing process.
Step 3: Sending of Invoices
Third, once this process has been completed, an email will be sent to you with a list of all outstanding invoices to your email address including a link for payment. If you have auto pay, your payment will draft automatically on your due date.
Outstanding charges are billed three times a month on these days:
5th | 15th | 25th
Finance charges are billed once a month on the:
We define billable work as any form of work where we are taking consultative or technical action with you or your device. This can come in the form of consultation, physical services, or subscription services.
Bills will be sent via email and can be paid securely online. We encourage ALL of our clients to participate in our online billing platform as there are many security risks involved with in-person or physical-mail methods of payment.
All residential work is billed as DUE IMMEDIATELY. Business work, depending on your contract, will be due 15-30 days from your initial billing date. We generate bills for all outstanding charges on the 5th, the 15th, and the 25th of each month.
All service plans are billed on automatic payments with a retained card or account. Services not associated with these contracts will not be automatically billed, and manual authorization is required for these transactions.
Fees & Delinquency
For any past due accounts, we will assess finance charges on the 15th of each month for any past due balances. Accounts greater than 60 DAYS PAST DUE will be automatically reviewed for collection action. Clients will be responsible for any costs incurred while collecting on past due balances. We reserve the right to suspend any and all services due to account delinquency.
Workstations and Servers
For workstations, and servers, we offer a FIVE YEAR WARRANTY parts only warranty on the device. We are confident in our vendors, and install only enterprise-level equipment to ensure the longest life possible, and the lowest cost of ownership.
For laptops, we offer a THREE YEAR WARRANTY parts only warranty on the device. Our mobile devices are built to be tough to withstand the mobility of a mobile workforce and are built to provide peak performance with a low footprint.
We do not offer any warranty for our labor services or technical support services. These services fall under the scope of a Service Level Agreement (SLA) if you have a contract with our company.
Software as a Service (SaaS)
We do not offer any standard warranty outside of any included manufacturer warranties for any Software as a Service (SaaS) products. Associated technical support will be specified in your contract.
Hardware as a Service (HaaS)
We provide a LIFETIME WARRANTY for our Hardware as a Service (HaaS) program. We will replace any malfunctioning device in a time frame properly corresponding to the severity of the malfunction.